HOW TO REQUEST INFORMATION FROM US
The Crofting Commission is strongly committed to complying with legislation that gives you the right to request information and for that information to be provided to you unless there are good reasons not to do so.
Legislation – information can be requested under the;
• Freedom of Information (Scotland) Act 2002 - this gives you the right to request information and for it to be given to you unless there are good reasons not to.
• Environmental Information (Scotland) Act 2004 - gives you the right to request information about the environment and for it to be given to you unless there are good reasons not to.
• Data Protection Act 1998 - gives you the right to know what information is held about you and sets out rules to make sure the information is handled properly.
Before making a request
We already have a large amount of information available on our website and in our annual report. We also include a large number of publications, information on consultations, Board papers etc on our website. You may not need to request information at all as it may already be available on our website - we recommend that you look on our website first. Click here to view FOI requests.
Click here to download our Publication Scheme.
How to request information
• Freedom of Information requests should be made in writing (which includes email) and sent to: Crofting Commission, Great Glen House, Leachkin Road, Inverness, IV3 8NW or email: email@example.com and insert FOI into the subject heading. Please ensure you provide your name, an address or email address for correspondence and if possible a telephone number.
• Environmental information requests can be made in writing or orally.
• Data Protection requests should be made in writing and you should include documentary evidence of who you are e.g. copy of your driving license, birth certificate or passport.
When making a request you should be as specific as possible about the information you are looking for e.g. specific date or time period, any references you can give that will help us to identify the information such as names of crofts, townships, grazings.
While you do not have to explain why you want the information, if you are happy to do so it may help us to answer your request more satisfactorily.
Will there be a fee
Freedom of Information & Environmental Information – we do not usually charge for making requests or for providing information but we may charge if the request imposes unreasonable and significant demands on the financial and human resources of our organisation. You will be informed of any fee in advance of us providing information.
Data Protection will require payment of a fee of £10 before we start to search for your information. (Payable by cheque to the Crofting Commission)
Freedom of Information – we will respond to your request within 20 working days. However if a request is complex or involves large amounts of information, meeting this deadline may not always be possible. Where we are not able to respond to your request within the deadline, we will contact you to explain why and advise that we are working on providing you with a response.
Environmental Information – these timescales are the same as for a Freedom of Information request but do allow us to extend this up to 40 working days if the request is complex or involves a large amount of information.
Data Protection – we will respond within 40 calendar days of receiving your request.
Your right to review and appeal
If we have handled your request under the Freedom of Information (Scotland) Act 2002 or Environmental Information (Scotland) Act 2004 and you are unhappy with our response, tell us why within 40 working days, and it will be looked at afresh. We will aim to provide you with our review response within 20 working days.
If you remain unhappy with our response, you then have the right to appeal to the Scottish Information Commissioner. You should keep copies of all the correspondence you have had with us, as if you decide to appeal to the Scottish Information Commissioner you will be asked to provide these.
The Scottish Information Commissioner
St Andrews, Fife
Telephone: 01334 464610
If we have handled your request under the Data Protection Act 1998, or you have a complaint about the way we have handled your personal information, you can contact the UK Information Commissioner.
The Information Commissioner’s Office
Telephone: 08456 306060