Securing the
Future of Crofting

Standards of Service

We believe our customers should always receive the highest standards of service in an efficient, open and accountable way. This page sets out the standards of service you can expect from us.


A copy of our Standards of Service is available on request.  To ensure we provide the service you expect, we welcome feedback - good and bad!  You can help us improve our service or tell us what we are doing well by completing and returning the form in the link below.  Any comments will be passed to our Chief Executive for attention.


Click here to view our Standards of Service form.

Standards of Service
Our offices are open from 08:30 to 17:00 hrs - Monday to Thursday and 08:30 to 16:30 hrs on Fridays.

Interviews with staff are by appointment only. Persons wishing an interview should telephone or email us, preferably at least one full week prior to the desired date for appointment, and advise us of what they wish to discuss. The will allow for arrangements to be made and for staff to properly research the matter raised.

If you call at an agreed time you will be seen at that time or at least within 10 minutes.
What is Crofting?
Find out more about this unique crofting system
Common Grazings
Find out more about Common Grazings and Common Grazings Committees
Regulatory Applications
Find out about the latest regulatory applications and decisions
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Great Glen House, Leachkin Road, Inverness IV3 8NW ~ T: 01463 663439 ~ F: 01463 725067 ~ E: info@crofting.scotland.gov.uk | Sitemap | Privacy