Securing the
Future of Crofting

Standards of Service

We believe our customers should always receive the highest standards of service in an efficient, open and accountable way. This page sets out the standards of service you can expect from us.


A copy of our Standards of Service is available on request.  To ensure we provide the service you expect, we welcome feedback - good and bad!  You can help us improve our service or tell us what we are doing well by completing and returning the form in the link below.  Any comments will be passed to our Chief Executive for attention.


Click here to view our Standards of Service form.

Standards of Service
Information and Openness
Information can be obtained in line with the Scottish Government's Code of Practice on Access to Government Information. Accessible information will be made available within 20 working days of receiving your request.

The Freedom of Information (Scotland) Act has now been implemented and the Crofting Commission will provide information in line with the requirements of this Act.

The Crofting Commission Publication Scheme, which details the information held by the organisation, is available on request and is also available on the Freedom of Information page of this website.
What is Crofting?
Find out more about this unique crofting system
Common Grazings
Find out more about Common Grazings and Common Grazings Committees
Regulatory Applications
Find out about the latest regulatory applications and decisions
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Great Glen House, Leachkin Road, Inverness IV3 8NW ~ T: 01463 663439 ~ F: 01463 725067 ~ E: info@crofting.scotland.gov.uk | Sitemap | Privacy